Terms & Conditions

Goods sold are non-refundable. Please note we cannot exchange or return if you have simply changed your mind. Please choose carefully.
Thank you for ordering SIMONA

EXCHANGE FOR SIZE
You may exchange for a different size within 10 days from date of purchase (15 days for International orders) Customers will be responsible for all shipping & re-shipping charges for exchanges.
Note: Exchanges are only possible if the item is available.
For additional assistance please email us at info@simona.mx

SALE TERMS
All orders placed are FINAL and we will not be able to accommodate any adjustments to completed orders.
No returns, exchanges, or store credit. NO EXCEPTIONS.

LOST PACKAGE?
We ship via DHL which provide secure and easy trackable methods of shipping. If your package gets lost in transit we will do everything we possibly can to assist you.
We cannot be held responsible for packages once proof of delivery is generated.
Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen.

SHIPPING AND HANDLING
All orders will be shipped with DHL.
www.simona.mx strives to process purchases within 3-5 business days of receiving your order during business hours (except weekends).
Once your entire order has been dispatched, we will e-mail you a shipping confirmation with the tracking number.
Delivery schedules are the best estimate only. Actual delivery times may vary depending on international customs/shipping locations. SIMONA will not be liable for any loss or damage suffered by any reasonable or unavoidable delay in delivery.
When estimating package delivery time, please allow time for credit approval, address verification and order processing.

**During holiday seasons please keep in mind that postal delivery services are busier than usual. This includes shipping orders with speedy delivery in attempts to achieve delivery before Christmas upon request.  We recommend for all orders to be placed as soon as possible to avoid any potential shipping delays.**

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